FREQUENTLY ASKED QUESTIONS:
The biggest question we get is what extras do I have to pay?
There are a few things you have to pay out of pocket:
•Transportation to the port, parking and any porter tips are extra.
•Any specialty restaurant surcharges (they could run from $25-45 per person)
(all regular dining is included)
•Any Drinks (packages available)
•Souvenirs on and off ship
•And Gratuities. - on SeaPass charge account (see below)
Gratuity added to cabin.
This is a part of sailing we can't avoid. Passengers staying in any cabin up to and including a minisuite will be charged $14.50 per person, per day(suite passengers will be charged $15.50 per person, per day.) This will be automatically on their seapass account.
What travel documents do I need to sail?
You need a Valid Driver's license and either a current valid passport, passport card or Original Birth certificate with raised seal, no copies.
How do I get my documents, Luggage Tags and check in?
Once you get your reservation number you will receive the link to the site to get your checkin. At this page you will setup your onboard account and get your boarding pass and luggage tag printouts. Please have your Passport or I.D. in front of you for this process as well as the credit card you will use for onboard credit. This will be after final payment.
Where is the Port?
Here is the link to the port , directions and information are HERE
Where do I park, What is the cost of that?
Information is HERE
I'm driving in from a long distance or flying in, is there a hotel or transportation?
See the Hotel map page HERE
What do I bring to wear?
Cruise casual - all daytime t-shirts, shorts, assorted T&D wear, at night for dinner button down shirt and slacks. Some people wear a tie or jacket. There is one formal night, and they take a lot of pictures so the ladies tend to dress up, and the guys have no choice to follow them in dressing a little nicer.
What time can I get on the ship?
As soon as customs clears the ship from the previous cruise, you can get on, usually around 11am-11:30 is the earliest. It's a great way to spend half the day before we even set sail to get familer with the ship!
What is free and what is a charge on CocoCay?
Click on the PDF below to see what is included and what the rates are for different options on the island!
Can I bring Liquor on board? What is allowed?
Guests are not allowed to bring beer, hard liquor or non-alcoholic beverages onboard for consumption or any other use.
Guests may bring personal wine and champagne onboard only in their carry-on luggage on boarding day, limited to two (2) 750 ml bottles per stateroom. Alcoholic beverages seized on embarkation day will not be returned. Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol.
For Drink Package information - Click Here!
How early do we get off the ship?
Depending on customs clearing the ship, you can carry off your luggage as early at 8:30 am, but if you prefer and are in no hurry, you may wait until 10am to depart.
If you have a question not answered here please feel free to e-mail email@example.com